Heat And Glo Gas Fireplace Not Working: Troubleshooting Guide

If your Heat And Glo gas fireplace is not working, potential causes might include pilot light issues, clogged burners, or damaged components. These problems can lead to gas flow interruptions, resulting in the fireplace not igniting properly.

It’s crucial to check the pilot light, gas supply, and heating components for any malfunctions. Additionally, ensuring the propane or natural gas line is open and contacting utility services if needed can help troubleshoot the issue effectively. By addressing these common culprits, you can restore your gas fireplace’s functionality and enjoy a cozy ambiance in your space.

Remember to follow safety guidelines and seek professional assistance if necessary.

Common Issues With Heat And Glo Gas Fireplaces

When it comes to enjoying the cozy warmth of a gas fireplace, Heat and Glo Gas Fireplaces are a popular choice for many households. However, like any appliance, they can sometimes encounter issues that prevent them from functioning properly. Below, we’ll dive into some of the common problems that can arise with Heat and Glo Gas Fireplaces, along with potential solutions.

Pilot Light Not Igniting

If you find that the pilot light on your Heat and Glo Gas Fireplace is not igniting, there are a few potential causes to consider. One common issue is a dirty or clogged pilot orifice, which can prevent the gas from flowing properly. In some cases, the pilot assembly may also require cleaning or adjustment to ensure proper ignition.

Additionally, a faulty thermocouple or thermopile could be to blame for the pilot light not igniting. These components are responsible for sensing the presence of the pilot flame and generating the electrical signal to keep the gas valve open. If they are malfunctioning, the pilot light may struggle to stay lit.

Main Burner Not Lighting Up

If your Heat and Glo Gas Fireplace’s main burner is failing to light up, one potential issue could be a clogged burner orifice. Over time, dust and debris can accumulate in the orifice, obstructing the flow of gas and preventing the burner from igniting. Cleaning the orifice can often resolve this issue and restore proper function to the main burner.

Another common culprit for a main burner not lighting up is a faulty gas valve or ignition system. If the gas valve is not opening properly or the ignition system is malfunctioning, it can prevent the main burner from receiving the necessary fuel and spark to ignite.

Troubleshooting Steps For Pilot Light Ignition Issue

Is your Heat and Glo gas fireplace not working due to a pilot light ignition issue? Follow these troubleshooting steps to resolve the problem.

Checking Gas Supply

  • Ensure propane or natural gas supply is open and sufficient.
  • Check for any gas line blockages or interruptions.
  • Contact your gas utility company if needed.

Resetting The Control Module

  • Locate the control module on your fireplace.
  • Access the module and identify the reset button.
  • Press and hold the reset button for a few seconds.
  • Release the button and wait for the module to reset.

By following these troubleshooting steps, you can potentially resolve the pilot light ignition issue with your Heat and Glo gas fireplace.

Troubleshooting Steps For Main Burner Ignition Issue

Having trouble with your Heat And Glo gas fireplace not working? Check out our troubleshooting steps for main burner ignition issues to easily fix the problem and get your fireplace up and running again. Explore the Heat & Glo website for more resources and support.

Ensuring Proper Pilot Flame

If your Heat And Glo gas fireplace is not working, one of the first steps you should take is to ensure that the pilot flame is properly functioning. The pilot flame is critical for the ignition of the main burner, so if it is weak or not igniting at all, it could be a potential issue. Here are some troubleshooting steps you can follow to ensure a proper pilot flame:

  • Inspect the pilot orifice and ensure it is clean and free from any debris or blockage that could be interfering with the flame.
  • Check the gas valve to ensure it is fully open, allowing for the proper flow of gas to the pilot light.
  • If the pilot flame is weak or not staying lit, you may need to adjust the pilot flame using the flame adjustment screw located on the gas valve.
  • Inspect the thermocouple or thermopile, as a faulty one can prevent the pilot flame from staying lit. Replace them if necessary.

Examining The Powerpile Circuit

Another common cause of main burner ignition issues in Heat And Glo gas fireplaces can be related to the powerpile circuit. This circuit is responsible for generating enough electricity to open the gas valve and ignite the main burner. Here’s how you can examine the powerpile circuit:

  • Step 1: Start by checking the powerpile connections to ensure they are secure and free from any corrosion or damage. Clean or tighten them if necessary.
  • Step 2: Test the powerpile voltage using a multimeter. Place the multimeter leads on the powerpile connections to measure the voltage output. If the reading is significantly lower than the specified value, it may indicate a faulty powerpile that needs to be replaced.
  • Step 3: Inspect the wiring in the powerpile circuit, looking for any signs of damage or loose connections. Repair or replace any damaged wiring as needed.

By following these troubleshooting steps for main burner ignition issues in your Heat And Glo gas fireplace, you can identify and potentially resolve the problem. If these steps do not solve the issue, it is recommended to contact a professional technician for further assistance.

Heat And Glo Gas Fireplace Not Working? [ Here is the Additional Troubleshooting Tips]

Heat And Glo Gas Fireplace Not Working
Credit: youtube

If you are facing issues with your Heat And Glo Gas Fireplace not working, there are a few additional troubleshooting tips you can try before calling a professional. By understanding the importance of ensuring a sufficient gas supply and knowing how to locate and reset the control valve, you can potentially resolve the issue and get your fireplace back up and running.

Importance Of Ensuring Sufficient Gas Supply

One common reason for a gas fireplace not working is an insufficient gas supply. To ensure that your fireplace has enough gas to operate, follow these steps:

  • Check the propane tank valve or natural gas line to ensure they are open. If needed, refill the propane tank or contact your local gas utility company to address any gas service interruptions.
  • Inspect the gas line for potential leaks or blockages. If you suspect a leak, it is crucial to contact a professional immediately for assistance.

Locating And Resetting The Control Valve

In some cases, resetting the control valve can help resolve issues with your Heat And Glo Gas Fireplace. Here’s how you can do it:

  • Locate the control valve, which is typically found near the gas line or inside the fireplace.
  • Carefully inspect the control valve for a reset button. This button is usually red and may be labeled as “reset.”
  • If the reset button is present, press and hold it for a few seconds. This action should reset the control valve.
  • Once you have reset the control valve, test your fireplace to see if it starts working again. If not, it may be necessary to contact a professional for further assistance.

By ensuring a sufficient gas supply and knowing how to locate and reset the control valve, you can troubleshoot issues with your Heat And Glo Gas Fireplace not working. However, if these tips do not resolve the problem, it is recommended to seek professional help to avoid any potential hazards or further damage.

Professional Help And Support Resources

In case your Heat and Glo gas fireplace is not working, seeking professional help and support is crucial to resolve the issue effectively.

Using Heat And Glo Owner Support Center

For expert assistance, visit the Heat and Glo Owner Support Center where you can find comprehensive troubleshooting guides and resources.

Seeking Assistance From Local Dealers

If you require immediate help, reach out to authorized local dealers who possess the expertise to diagnose and fix your gas fireplace issues promptly.

When To Repair Vs. Replace

Is your Heat And Glo gas fireplace not working as expected? It’s essential to assess the severity of the issue and weigh the cost-effectiveness of repair versus replacement.

Assessing The Severity Of The Issue

When your gas fireplace stops working, it’s crucial to determine the extent of the problem to decide on the best course of action. Look for signs like faulty ignition, gas supply issues, or malfunctioning components.

Considering The Cost-effectiveness Of Repair Vs. Replacement

Once you’ve identified the issue, consider whether repairing the fireplace is a more cost-effective solution compared to replacing it entirely. Evaluate the repair costs against the price of a new unit to make an informed decision.

Frequently Asked Questions

How Do I Reset My Heat And Glo Fireplace?

To reset your Heat and Glo fireplace, follow these steps:

  • Check if the pilot light is on.
  • Make sure the gas valve is open and there is enough gas in the tank.
  • If you have an IntelliFire Plus module, access it and reset it.

If these steps don’t work, contact your local dealer for further assistance.

Why Did My Gas Fireplace Suddenly Stopped Working?

Your gas fireplace may have stopped working due to issues with the pilot light, clogged burners, heating component damage, or thermocouple malfunctions. Check these areas for problems and consider seeking professional help for repairs if needed.

Why Is No Gas Coming Out Of My Gas Fireplace?

There can be various reasons your gas fireplace isn’t working, such as a closed gas valve or a malfunctioning control module. Ensure the gas line is open and the tank has gas; if issues persist, contact a professional.

Where Is The Reset Button On My Gas Fireplace?

To reset your gas fireplace, locate the IntelliFire™ Plus module and press the reset button. If you can’t find it, refer to the fireplace manual or contact a professional.

Why Is My Heat And Glo Gas Fireplace Not Working?

If your gas fireplace is not working, it could be due to various reasons such as issues with the pilot light, clogged burner ports, or malfunctions in heating components.


If your Heat And Glo gas fireplace is not working, troubleshooting steps like checking gas supply and ignition systems can help resolve the issue. Reach out to a local dealer for further assistance and refer to online resources for resetting instructions.

Keeping your fireplace well-maintained ensures it functions properly.

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