Duraflame Heater Flame Not Working: Troubleshooting Tips & Solutions

If your Duraflame heater flame is not working, try resetting the heater by turning it off and unplugging it. Press the + button multiple times to ensure the flame brightness is on.

Problems like the heater not turning off, flickering, or not heating could be due to issues like lint buildup affecting the airflow or an overheating sensor. Troubleshoot and fix these common problems to ensure your Duraflame heater functions properly and efficiently.

For further assistance or inquiries, contact Duraflame directly for support or refer to online tutorials and guides for specific troubleshooting steps. Keeping your heater well-maintained will help avoid any future issues with its performance.

Common Issues With Duraflame Heater

Experiencing a Duraflame heater flame that refuses to light up can be frustrating. Issues may stem from clogged vents, faulty heating elements, or overheating sensors. Regular maintenance and careful inspection can help resolve these common problems, ensuring your heater operates efficiently.

Possible Causes Of Flame Not Working

If the flame of your Duraflame heater is not working as expected, there can be various reasons behind this malfunction. Identifying the potential causes can help in troubleshooting the issue effectively.

Signs Of Malfunctioning Duraflame Heater

Recognizing the signs of a malfunctioning Duraflame heater is crucial for taking necessary actions. Understanding the indicators can prevent potential hazards and ensure the efficient operation of your heater.

Duraflame Heater Flame Not Working? [ Here is the Troubleshooting Tips]

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If your Duraflame heater’s flame is not working, these troubleshooting tips can help you resolve the issue. Follow these steps to identify and fix the problem efficiently.

Resetting The Duraflame Heater

  • Turn off and unplug the heater
  • Press the + button multiple times to ensure the flame brightness is on

Cleaning And Maintenance

  • Regularly clean the heater to remove dust and debris that may obstruct the flame
  • Inspect the heating elements for any signs of damage or wear

Checking The Power Source

1Ensure the power cord is securely plugged in
2Test the power outlet with another device to confirm it is functional

Understanding Infrared Heater Problems

Overheating Sensor Issues

If your Duraflame heater’s flame is not working, it could be due to overheating sensor issues. The overheating sensor is a safety feature that automatically shuts off the heater when it detects excessive heat. Sometimes, this sensor can malfunction and cause the flame to stop working.

To troubleshoot this issue, you can try resetting the heater. First, turn off and unplug the heater from the power source. Wait for a couple of minutes, then plug it back in and turn it on. This may reset the sensor and resolve the problem.

If resetting the heater doesn’t work, it’s possible that the overheating sensor itself is faulty. In this case, it’s recommended to contact Duraflame’s customer support for further assistance. They will be able to provide guidance on how to repair or replace the sensor if necessary.

Electric Fireplace Malfunctioning

Another possible reason for the Duraflame heater’s flame not working is a malfunction in the electric fireplace component. Electric fireplaces use LED lights and a rotating reflector to produce the illusion of a flickering flame. If this component is not functioning properly, it can affect the appearance of the flame.

To troubleshoot this issue, first, check if the LED lights are working. If they are not lighting up or flickering, there may be an issue with the LED bulbs or the electrical connection. In this case, you can try replacing the LED bulbs or checking the wiring connections to ensure they are secure.

If the LED lights are working, but the flame is still not appearing or flickering, it’s possible that the rotating reflector is not functioning correctly. You can try turning off the heater, removing the front panel, and inspecting the reflector for any obstructions or damage. Cleaning or replacing the reflector may help resolve the issue.

If the troubleshooting steps mentioned above do not fix the problem, it’s recommended to contact Duraflame’s customer support for further assistance. They will be able to provide specific guidance on how to fix the electric fireplace component of your Duraflame heater.

Seeking Professional Help

If you’ve tried troubleshooting your Duraflame heater and the flame is still not working, it may be time to seek professional help. While you can try various DIY solutions, sometimes the issue requires the expertise of a trained technician. Here are a couple of options for seeking professional assistance:

Contacting Duraflame Support

One option is to reach out to Duraflame support directly. They have a dedicated customer service team that can provide assistance for any issues you may be experiencing with your heater. To contact Duraflame support, you can visit their official website at https://www.duraflame.com/contact-us. There, you will find different contact methods, such as email or phone, to get in touch with their support team.

Expert Assistance

If contacting Duraflame support doesn’t resolve your issue, you might consider seeking expert assistance. There are professionals who specialize in repairing and troubleshooting heaters, including Duraflame models. They have the knowledge and experience to diagnose and fix any problems you may be facing with your heater’s flame.

To find an expert in your area, you can search for local heating repair services. Look for professionals who have experience working with Duraflame heaters or infrared heaters in general, as they will be more familiar with the specific issues you may be encountering. Additionally, you can check online forums or community groups for recommendations from other users who have faced similar problems.

Remember, when seeking professional help, it’s important to provide them with as much information as possible about your heater and the issue you are experiencing. This will help them diagnose the problem more accurately and efficiently.

Frequently Asked Questions

How Do You Reset A Duraflame Heater?

To reset a Duraflame heater, turn it off, unplug, then press the + button multiple times for flame brightness.

How Do You Reset An Infrared Heater?

To reset an infrared heater, follow these steps:

  • Turn off the heater and unplug it from the power source.
  • Wait for at least 5 minutes to allow the heater to cool down.
  • Plug the heater back in and turn it on.
  • Check if the heater is working properly. If not, refer to the manufacturer’s manual or contact their customer support for further troubleshooting.

Why Does My Duraflame Heater Keep Shutting Off?

Your Duraflame heater may be shutting off due to over-heating from lint build-up or lack of proper airflow.

What Are Common Problems With Infrared Heaters?

Common problems with infrared heaters include malfunctioning sensors, overheating issues, faulty heating elements, and problems with turning on or off. Resetting the heater by turning it off and unplugging it can often help resolve these issues. Additionally, a defective or worn receptacle can cause heating problems, and it’s important to ensure proper maintenance and cleaning to prevent lint buildup.

How Do I Reset My Duraflame Heater?

To reset your Duraflame heater, simply turn it off and unplug it from the power source. Give it a few minutes and then plug it back in and turn it on.


In case your Duraflame heater’s flame is not igniting, troubleshooting steps and reset options are available. By following expert advice and online tutorials, you can resolve the issue and enjoy a warm and cozy environment efficiently. Stay informed and empowered to fix your Duraflame heater easily.

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